Frequently Asked Questions
Find answers to common questions about our services
Do you accept walk-in patients?
Yes, we welcome walk-in patients during our regular business hours (Monday-Saturday: 10:00 AM – 3:00 PM). However, we recommend calling ahead or booking an appointment to minimize wait times.
What insurance plans do you accept?
We accept most major insurance plans including Medicare, Medicaid, and private insurance. Please call us at 312-763-6162 to verify your specific coverage before your visit.
What if I don't have insurance?
We offer affordable self-pay options and sliding scale fees based on income. No one is turned away due to inability to pay. We are committed to providing care to everyone in our community regardless of financial circumstances.
Do you offer same-day appointments?
Yes, we do our best to accommodate same-day appointments based on availability. Please call us as early as possible at 312-763-6162 or 708-880-0392 to schedule.
What should I bring to my first appointment?
Please bring a valid photo ID, your insurance card (if applicable), a list of current medications, any relevant medical records from previous healthcare providers, and a list of questions or concerns you'd like to discuss with your doctor.
Do you provide lab services on-site?
Yes, we have an on-site laboratory for convenient testing. This allows us to provide quick, accurate diagnostic results and reduces the need for you to visit multiple locations.
Can I get my prescriptions filled at your clinic?
While we don't have an on-site pharmacy, we can send prescriptions electronically to your preferred pharmacy for convenient pickup. Just let us know which pharmacy you'd like to use.
Do you offer telehealth or virtual visits?
Please call us at 312-763-6162 to inquire about telehealth options for certain types of appointments. We're continually expanding our services to meet the needs of our community.
How do I access my medical records?
You can request copies of your medical records by contacting our office. We'll need you to complete a medical records release form. Please allow 3-5 business days for processing.
What are your hours of operation?
We're open Monday-Saturday: 10:00 AM – 3:00 PM. We're located at 502 W 138th Street, Riverdale, IL 60827.